Confirmation of booking will be in the form of an email or SMS, your booking is not confirmed until you receive these.
Within the confirmation booking email, you will receive a QR code, this code is required upon entry into The Ivy.
Should other guests from the booking arrive at The Ivy before the original booker, they simply need to reference the original booker's name to gain entry.
Cancellations need to be made 24hr before booking & can be done through the link on your confirmation email.
Failure to attend your booking will result in a "No Show" mark on your name, which will require you to pay a deposit for future bookings.
We reserve the right to cancel your booking with no liability to you.
We have, at any time for any reason the without prior notification to you the right to terminate or restrict, suspend or terminate your access to any or all of our services if we believe that you are in breach of our terms & conditions
For dining table bookings of 10 people or more, a minimum head spends of R250 per person is required with a 10% service charge. A deposit of R100 per person is required upon on Booking confirmation on tables of 10 or more.
By making the booking you accept that you have the legal capacity to do so & accept the financial responsibility for all bookings made under your name.
No under 23 years old unless otherwise stipulated.